My Intellectual Contribution to Publications (2007 - 2017)

A Startup Mindset: Pushing Boundaries In Large Organizations

"Intrapreneurs thrive in a culture of trust and empowerment. Fueled by an intrinsic motivation to solve  sticky problems, they often seek an independent charter that would allow them to experience freedom in hiring and the exploration of new frontiers."

“Issue 72, A Startup Mindset: Pushing Boundaries In Large Organizations”, 360 Magazine,, 18 July 2017.

The New I.Q.: Amplify Your Innovation Quotient 

"During the behavioral prototype stage, we saw that people tend to behave in a very forced and formal way during telepresence meetings. They sit up very straight, as if they’re TV news anchors, and are reluctant to move, explains Ritu Bajaj, a Steelcase researcher. Having a variety of applications in the room, such as café tables and lounge settings, enhances informality, which makes for much better collaborative experiences.”

“Issue 66, The New I.Q.: Amplify Your Innovation Quotient”360 Magazine,, 10 August 2017.

Making Distant Disappear: Unleashing The Power Of Distributed Teams

“All humans crave eye contact and respond to it in significant ways, which results in richer communication experiences and helps build trust. Human behavior on video can be less natural if the environment is not well designed, according to Steelcase researcher Ritu Bajaj, who studied workers using video for distributed teamwork. Researchers noted that people struggle to make eye contact because their instinct is to look at the screen rather than the camera. 

"Issue 69, Making Distant Disappear: Unleashing The Power Of Distributed Team"360 Magazine,, 14 July 2017.  

Rethinking Higher Education Spaces: Making Noise In The Library

"Students tend to work in the library in groups in the evenings and individually or with one other person during mornings and afternoons. Spaces that work for solo work early in the day have to be flexible enough for teams later on. For example, the Steelcase researchers prototyped a 120-degree workstation that worked for varying numbers of people throughout the day for both solos and work in pairs. "

"Issue 60, Rethinking Higher Education Spaces: Making Noise In The Library", 360 Magazine,, Fall 2010. 

Environment For Cancer Care 

"As cancer treatment becomes more and more often an outpatient experience, we can expect these care partners to play an even more important role as patients rely on their help for day-to-day care. Our interviews with patients revealed by taking care of the care partners' wellbeing and enabling them to provide better support to the patient; it allowed the patient to concentrate on healing."

"Environment For Cancer Care", Healthcare Design Magazine, April 30, 2008. 

Improving Outpatient Care 

"The studies of the research team, which included weeks of synthesizing its observations, eventually led to models constructed of paper and foam core and then a full-size, on-site, 3,000-sq.-ft. clinic prototype with check-in, waiting area, two examination rooms, a consultation room, and a staff hub. A team of doctors were able to walk through the mock-up and give us their feedback,” says Ms. Melanie Redman, this was extremely helpful in guiding our thinking."

"Improving Out-patient Care: Research Feed Design", The Nurture Report, 2007, Steelcase Inc.  

Designing Space To Support Knowledge Work 

"Collective knowledge is explored within the intelligent framework of workplace design and layout, represented, interpreted, and transformed with ongoing projects. Thus, the structure of space supports an organizational culture with cognitive functions."

"Volume: 39 issue: 6, page(s): 815-840, Designing Space To Support Knowledge Work", Environment and Behavior, Sage Journals Publishing, November 1, 2007.