Education

UX Certificate by Nielsen and Norman Group in 2019

Executive M.B.A Candidate in 2018

Eli Broad of College of Business, 

Michigan State University, East Lansing, MI.


Executive Education Certification in 2010 

The Planning and Design of Public Libraries,

Harvard University Graduate School of Design. 


 Master of Human-Centered Design in 2000

Product Design, Strategic Planning, & User Research,

Institute of Design, Illinois Institute of Technology, Chicago, IL.


 Diploma in Architecture in 1995

Architecture, Building Engineering, & Interior Design,

TVB School of Habitat Studies, New Delhi, India.

 Methods and Software

 Applied methods, tools, and software for eighteen years at Steelcase Inc. and Microsoft Corporation

Strategic Planning Facilitation

Benchmarking, user scenarios, value-proposition, an ecosystem map, roadmaps, opportunity themes, service blueprint, omnichannel customer experience and trends analysis.

Software: Microsoft Excel, Predictive, and Prescriptive Data Analytics

User Experience (UX) Design Research

Personas, experience mapping, user observations, photography, video ethnography, contextual interviews, surveys, empathy maps, card sorting, user journey map, storyboards, and crowdsourcing.

Software: Adobe Photoshop, InDesign, Premiere, Qualtrics.

Design Thinking Facilitation

Context sensing, framing problem statements, exploratory research, synthesize insights, facilitate co-creative workshops, envisioning ideas, visualize concept maps, a prototype of product and service.

Software: Microsoft PowerPoint, Word, Excel, Slack, Zoom.

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Usability Testing & Measurement Study

Task analysis, feedback loops, iterative testing of prototypes,  UI wireframes, user stories, interaction flow maps, pre-post evaluation, pilots/case studies, and quantitative survey data analysis.

Software: Sketch-Up, Keynote, AutoCAD, dscout App.

Design thinking workshop facilitation and participation at Steelcase Learning and Innovation Center, Grand Rapids, Michigan.

Usability and behavioral prototype testing with users at Steelcase Learning and Innovation Center, Grand Rapids, Michigan.